Last updated: July 2026
This Privacy Policy explains how Ala Kaam collects, uses, and protects your information. It should be read together with our Terms of Service.
Welcome to Ala Kaam ("Ala Kaam", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or use the Ala Kaam website, mobile applications, and related services (collectively, the "Platform").
Please read this Privacy Policy carefully. By accessing or using Ala Kaam, creating an account, browsing listings, creating a store, contacting sellers, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Platform.
This Privacy Policy applies to:
This Privacy Policy applies regardless of whether you access Ala Kaam through a desktop computer, mobile device, tablet, or future applications.
The information we collect depends on how you use Ala Kaam.
A. Information You Provide
When creating an account, you may provide:
If you become a Seller, you may additionally provide:
You may also voluntarily provide:
B. Information Collected Automatically
When you use Ala Kaam, certain technical information may automatically be collected, including:
This information helps us improve the Platform, diagnose technical issues, enhance security, and understand how the Platform is used.
C. Cookies and Similar Technologies
We use cookies and similar technologies to:
A separate Cookie Policy provides additional information.
If you create a Seller account, we may collect information relating to your store, including:
Some of this information will be publicly visible on Ala Kaam.
When Buyers interact with the Platform, we may collect:
This information helps improve search results and personalize the user experience.
We may receive information from trusted third parties, including:
The information received depends on the permissions you grant and the services you use.
We use your information to:
If you opt in, we may also send newsletters, updates, announcements, or promotional communications. You may unsubscribe from marketing communications at any time without affecting essential account or legal notices.
Depending on your jurisdiction, we may process your information because:
Where consent is required by applicable law, you may withdraw it at any time, although this may affect certain features or services.
We do not sell your personal information. We may share information with:
Service Providers
Companies that assist us with:
These providers receive only the information reasonably necessary to perform services for Ala Kaam and are expected to protect it appropriately.
Legal Authorities
We may disclose information if required to:
Business Transfers
If Ala Kaam is acquired, merged, reorganized, or sells assets, your information may be transferred as part of that transaction, subject to applicable law.
Some information is intended to be publicly visible, including:
Please avoid including personal or sensitive information in public areas of the Platform unless you are comfortable making it visible to others.
We retain personal information only for as long as reasonably necessary to:
Different categories of information may be retained for different periods depending on their purpose, legal requirements, or operational needs.
Even after an account is closed, certain information may be retained where required by law, for legitimate business purposes, to maintain system integrity, or to establish, exercise, or defend legal claims.
Users may request deletion of their account by contacting Ala Kaam or using any account deletion tools we make available.
Deletion requests may not immediately remove all information from our systems. Certain information may continue to be retained, including:
Listings, reviews, comments, or other content that has already been made public may continue to appear where removal is technically impractical or where retention is necessary for legal or legitimate operational purposes.
Depending on your location and applicable law, you may have rights regarding your personal information. These rights may include the ability to:
These rights are subject to applicable legal exceptions and limitations. To exercise your rights, please contact Ala Kaam using the contact details provided in this Privacy Policy.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. These measures may include:
However, no website, internet transmission, cloud platform, or electronic storage system can be guaranteed to be completely secure. Accordingly, Ala Kaam cannot guarantee absolute security of any information.
Users are responsible for maintaining the confidentiality of their passwords and account credentials.
Ala Kaam is operated primarily from Pakistan. If you access the Platform from outside Pakistan, your information may be transferred to, stored, or processed in Pakistan or in other countries where our service providers operate.
By using the Platform, you acknowledge that privacy and data protection laws in those jurisdictions may differ from those in your country of residence. Where appropriate, Ala Kaam will take reasonable measures designed to protect personal information during such transfers.
Ala Kaam is not intended for children under the age of 18. We do not knowingly collect personal information directly from children.
If we become aware that a child has provided personal information without appropriate authorization where required by law, we may delete such information and terminate the associated account.
Parents or legal guardians who believe a child has submitted personal information may contact us to request review or removal.
From time to time, Ala Kaam may send:
Where required by applicable law, these communications will only be sent with the appropriate consent. Users may opt out of marketing communications at any time by using the unsubscribe mechanism included in those communications or by updating their account preferences.
Certain transactional, legal, security, or account-related communications cannot be opted out of while maintaining an active account.
To improve the Platform, Ala Kaam may use analytics tools and performance monitoring services that collect information about how Users interact with the Platform. This information may include:
This information helps us improve user experience, detect technical problems, measure Platform performance, improve search functionality, enhance security, and develop new features.
Analytics information is generally aggregated or pseudonymized where practical and is used to improve the Platform rather than to identify individual users.
As Ala Kaam evolves, we may introduce new technologies, including artificial intelligence, machine learning, recommendation systems, automated moderation tools, image processing, fraud detection systems, search enhancements, and other advanced features.
Where such technologies process personal information, they will be governed by this Privacy Policy and any additional notices provided at the time those features are introduced. Automated tools may assist in:
Human review may be used where appropriate.
At the time of this Privacy Policy, Ala Kaam does not process payments between Buyers and Sellers.
If Ala Kaam introduces payment processing, checkout services, commissions, subscriptions, escrow services, or other financial features in the future, we may collect additional information necessary to provide those services. Such information may include:
Additional privacy disclosures may be published before those features become available.
The Platform may contain links to third-party websites, applications, products, services, advertisements, or social media platforms that are not owned or controlled by Ala Kaam. These may include, without limitation:
Ala Kaam is not responsible for the privacy practices, security, content, accuracy, policies, or operations of any third-party website or service.
Your interactions with third-party services are governed solely by the terms and privacy policies of those third parties. We encourage you to review their privacy policies before providing any personal information.
Ala Kaam uses cookies, pixels, local storage, session storage, and similar technologies to improve the Platform. These technologies may be used to:
Some cookies are essential for the operation of the Platform and cannot be disabled without affecting functionality. Where required by applicable law, Ala Kaam will obtain consent before placing non-essential cookies.
Users may control cookies through their browser settings. However, disabling cookies may cause parts of the Platform to function improperly. Additional information is available in our Cookie Policy.
If you choose to sign in using a third-party authentication provider (such as Google), Ala Kaam may receive certain account information from that provider based on the permissions you authorize. This may include:
We do not receive your password for third-party authentication services. The information shared depends on your privacy settings with the third-party provider.
Users are responsible for protecting their own privacy while using the Platform. You should:
Ala Kaam cannot be responsible for information voluntarily disclosed by Users in public Listings, reviews, comments, or messages.
If Ala Kaam is involved in a merger, acquisition, restructuring, financing, investment, sale of assets, bankruptcy, or other corporate transaction, your information may be transferred as part of that transaction.
Any successor organization will continue to use your information in accordance with this Privacy Policy unless otherwise required by law.
Ala Kaam may disclose personal information where we believe such disclosure is reasonably necessary to:
We reserve the right to preserve and disclose information where necessary to establish, exercise, or defend legal rights.
Users are responsible for ensuring that the information provided to Ala Kaam remains accurate, complete, and up to date.
Ala Kaam is not responsible for losses arising from inaccurate, outdated, or incomplete information supplied by Users.
Ala Kaam may update this Privacy Policy from time to time. When changes are made:
Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable law.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Email: hello@alakaam.com
Website: https://www.alakaam.com
This Privacy Policy, together with our Terms of Service, Seller Agreement, Community Guidelines, Acceptable Use Policy, Cookie Policy, Copyright & Intellectual Property Policy, and Prohibited Items Policy, constitutes the complete privacy notice regarding your use of Ala Kaam.
If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By accessing, browsing, registering for, or using Ala Kaam, you acknowledge that:
This document is provided for informational and contractual purposes and does not constitute legal advice. Ala Kaam recommends users consult independent legal counsel for any legal questions.