1. Welcome to Ala Kaam
Ala Kaam is built to help makers, artists, craftspeople, small businesses, and customers connect in a safe, respectful, and trustworthy marketplace.
These Community Guidelines explain the standards of behavior expected from everyone using Ala Kaam.
These Guidelines complement our Terms of Service, Privacy Policy, Seller Agreement, Acceptable Use Policy, Prohibited Items Policy, and Copyright & Intellectual Property Policy.
All Users agree to follow these Guidelines when using the Platform.
2. Be Respectful
Treat everyone with courtesy and respect. Do not:
- •Harass others.
- •Threaten others.
- •Bully others.
- •Intimidate others.
- •Use abusive language.
- •Encourage violence.
- •Engage in hate speech.
- •Discriminate against others.
- •Target individuals based on race, ethnicity, nationality, religion, disability, gender, sexual orientation, or other protected characteristics.
3. Be Honest
Trust is essential to the Ala Kaam community. Users should:
- •Accurately represent products.
- •Use genuine photographs.
- •Describe products truthfully.
- •Communicate honestly.
- •Honor commitments.
- •Correct mistakes promptly.
Do not:
- •Mislead Buyers.
- •Misrepresent products.
- •Use deceptive pricing.
- •Make false claims.
- •Create fake stores.
- •Pretend to be another person or business.
4. Respect Intellectual Property
Only upload content you own or have permission to use. Do not:
- •Copy another Seller's photographs.
- •Copy another Seller's branding.
- •Use another company's logo without permission.
- •Sell counterfeit goods.
- •Upload copyrighted material without authorization.
5. Fair Reviews
Reviews help Buyers make informed decisions. Reviews should:
- •Reflect genuine experiences.
- •Be respectful.
- •Be truthful.
Do not:
- •Buy reviews.
- •Sell reviews.
- •Exchange positive reviews.
- •Leave fake reviews.
- •Threaten others to change reviews.
6. Safe Communication
Communicate professionally. Do not:
- •Send spam.
- •Send abusive messages.
- •Harass Users.
- •Share malicious links.
- •Attempt scams.
- •Request sensitive personal information unless reasonably necessary to complete a transaction.
7. Responsible Selling
Sellers should:
- •Respond promptly.
- •Ship when promised.
- •Honor agreed prices.
- •Clearly communicate delays.
- •Resolve issues professionally.
- •Maintain accurate Listings.
- •Comply with applicable laws.
8. Responsible Buying
Buyers should:
- •Read Listings carefully.
- •Ask questions respectfully.
- •Pay as agreed.
- •Leave honest reviews.
- •Communicate professionally.
- •Report suspicious activity.
9. Report Problems
Help keep Ala Kaam safe. Please report:
- •Fraud
- •Counterfeit goods
- •Dangerous products
- •Harassment
- •Spam
- •Fake stores
- •Intellectual property infringement
- •Illegal Listings
- •Scams
Reports should be truthful and made in good faith.
10. Enforcement
If Users violate these Guidelines, Ala Kaam may:
- •Remove content.
- •Remove Listings.
- •Remove reviews.
- •Restrict Platform features.
- •Suspend accounts.
- •Permanently terminate accounts.
- •Cooperate with law enforcement where required by law.
Enforcement decisions are made at Ala Kaam's discretion, consistent with our Terms and applicable law.
11. Help Us Build a Great Marketplace
Ala Kaam succeeds when Users:
- •Treat each other respectfully.
- •Support creators.
- •Buy honestly.
- •Sell honestly.
- •Communicate professionally.
- •Follow the law.
- •Help maintain a trustworthy marketplace.
Together we can build a community where creativity, craftsmanship, and entrepreneurship thrive.
12. Changes to these Guidelines
We may update these Community Guidelines from time to time. Changes become effective when published unless otherwise stated. Continued use of Ala Kaam constitutes acceptance of the updated Guidelines.
13. Contact Us
Questions regarding these Guidelines may be directed to:
Email: hello@alakaam.com
Website: https://www.alakaam.com
14. User Acknowledgement
By using Ala Kaam, you acknowledge that:
- •You have read these Community Guidelines.
- •You agree to follow them.
- •You understand that violations may result in enforcement action under Ala Kaam's Terms of Service and related policies.